About Timberlake Furniture
Why Shop with Timberlake Furniture?
When purchasing a new home, most people refer to the expertise of real estate agents; specialized professionals that have been and will be selling homes for years. Why accept less expertise when you need to fill your new home with Home Furniture and Bedding? Stop and think about it. If you really want help -- go to the experts!
We have been in the Home Furniture and Bedding business for years. That's what we love, that's what we do, and that's what we know. So if you want to get your money's worth, come shop with us and expect nothing less than expert advice and service.
We are locally owned and operated and have been in the Home Furniture and Bedding business for years. It's our business to know everything about the most popular and reliable manufacturers around. We have long standing relationships with the biggest manufacturers and know all of our products inside and out. The result? You get exceptional service for the life of your Home Furniture and Bedding.
Come shop where experts can help you choose the right Home Furniture and Bedding to match your budget, needs, and style. Come shop where it's easy to protect your new investment with professional installation and extended warranties (if available). Come shop where you can expect exceptional service for the life of your new purchase.
Come shop with us.
We carefully inspect each item prior to shipment, and also require your inspection upon delivery. Inspection by the consumer will be performed while the delivery driver(s) are still present at the location. Should you discover a defect in your furniture, however, please contact us at 618-298- 2474 immediately. (Please see Visible Damage section.) Furniture that is refused because it does not fit through an entryway will be refunded in merchandise or store credit only. One Man Delivery - delivery charges for one man delivery infers that at least one person must be present at the time of delivery to help the driver carry the furniture into the persons’ home. The person(s) must be available to assist at the agreed upon delivery time and must be physically able to lift, carry, and arrange the purchased items. If assembly is required, and extra set-up fee may be applicable. The assistant to the driver must be willing to help assemble the items if applicable. Two Man Delivery - delivery charges for two person delivery infer that the buyer of the furniture must be present at the time of delivery. Our team will lift, carry, and arrange the purchased items. If assembly is required, and extra set-up fee may be applicable.
Merchandise Pick Up
PPick-ups can be made at our location. Pick up hours are 8 a.m. to 4 p.m. Monday through Friday. Saturday pick up hours are 8 a.m. to 3 p.m. To ensure smooth pick-up of your furniture, please review the following pick-up policies: o You will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the store in advance. o On the scheduled day, please proceed to the office for directions to pickup/loading area with your receipt. o Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle. o We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise. o Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result in injuries or property damage. o Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, the merchandise belongs to you. We are not liable to transportation defects. Leaving the store with the product infers that you agree the items left in acceptable and satisfactory condition. If you discover damages to your merchandise, you must notify store personnel within 1-2 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange. Fees may apply. o Should you need to exchange or return merchandise originally picked up, it will be your responsibility to transport the merchandise to and from the store. Otherwise, a delivery charge will apply.
While we take every step possible to handle your merchandise with care, occasionally damage can occur during shipping or handling. Please inspect your purchase promptly upon pick up/delivery and report any visible damage immediately. After 1-2 days, any applicable delivery, service and repair fees will be charged to you. Manufacturer Defects Each manufacturer we carry has individualized warranties regarding manufacturing defects. Most of which are one year. Please report any defects within 30 days of delivery. After the depicted number of days relative to the manufacturers’ warranty, any applicable delivery and service fees will be charged to you. Upon receiving a claim, we will work with you to determine the appropriate course of action which may include one or more of the following: 1) inspect damaged merchandise in your home 2) provide service in your home or our warehouse at our discretion 3) repair or replace the part or merchandise at our discretion.
1. Upholstery – Dye lots on display fabrics and sample swatches may vary slightly from the products actually delivered by the manufacturer. Because leather is a natural material, surface marks and color variances are a sign the leather is genuine. 2. Wood products – Wood solids and veneers show unique variations in grain pattern on the same piece of furniture. Blemishes and imperfections are innate to real wood surfaces and demonstrate authenticity. 3. Warranties – Timberlake Furniture honors extended manufacturer warranties and will provide professional service in the event of any claims. Applicable transportation and service fees will be charged to you. 4. Final Sale & Clearance Items - Clearance items, as well as any items purchased AS- IS, are considered final-sale items and cannot be returned.
Cash and check payments will be refunded by check. Bankcard payments will be credited back to the bankcard from which original payment was made. If that card cannot be produced, you have the option of receiving a Timberlake Furniture Gift Certificate in the refund amount, or leaving the balance "On Account" with Timberlake’s. This does not apply to special ordered Item(s). Special ordered and Custom ordered items are all subject to a non-refundable 30% re-stocking fee. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A deposit will be taken when the order is placed. Merchandise received in good condition is not returnable or cancelable, no refunds are available. Please note that proof of purchase is required for a refund/exchange. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable. Return shipping and re-stocking fees may apply.
Upon receipt of your order or inquiry, we offer no specific guarantee of stock availability. Supply from manufacturers, customer demand and unforeseen acts of nature can all inhibit product availability. Sales Tax Timberlake Furniture collects applicable sales taxes in all states where we sell or deliver product IL, IN, MO, KY, etc.